Standard Cancellation Policy

If you need to cancel your reservation, there is a non-refundable 3.5% credit card fee and $25 booking fee. Free cancellation up until 30 days before the trip, 25% refund up until a week before the trip, within a week there is no refund. The other option is for a voucher which is valid for 1 year from original trip date if postponed/cancelled at least 48 hours before trip departure. Voucher usage not valid for holiday's or spring break usage. Make sure to arrive by your trip time. We will hold the trip for 15 minutes. If you miss the trip there is not a later one in the day, and no refund. Call us if you are running late! If you cancel on a multiday trip 7 days or less before your trip starts there is no refund and no voucher option. 

Flexible COVID-19 Rebooking Policy

Full booking vouchers valid for 1 year from original trip date if postponed/ canceled at least 48 hours before trip departure. Any guest who is experiencing COVID-19 symptoms, has been exposed to a person diagnosed with COVID-19, or is personally diagnosed with COVID-19 should refrain from coming to our location and reschedule for another date, or ask for a trip voucher valid for 1 year. We would be delighted to host you another time. Multiday trips cancelled 7 days or less before the start of your trip for Covid-19 does not have a voucher option. 

Our Response to COVID-19

We take the health and safety of our guests, guides, and staff as our highest priority. In accordance with NPS regulations we will be following these protocols as a precaution to help minimize transmission risk.

• Increased Cleaning & Sanitization-After each trip- the outpost, vehicles, and all equipment will be sanitized for the next adventure.

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